Frequently Asked Questions About Custom Neon Sign

Common:

Are LED neon signs prone to breakages? What’s it made of?

Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing, we can also provide the neon sign without backing for professional clients.

Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.

Can you use LED Neon Sign Signs outdoor?

Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry.

What’s the typical lead time for custom orders?

Delivery from the time your order is placed is typically 2-4 weeks for design, production, and shipping right to your door. We do have RUSH program available for delivery in 10 business days with extra cost.

How do you power the neon signs?

All of our signs connect directly into a standard power socket, and it comes with a 12V transformer.

How long do the LED neon signs last?

The lifetime of LED light lasts minimum of 30,000 hours.  That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.

Does it require any maintenance?

Not at all. LED is environmentally friendly and maintenance free.

Installation:

What’s the length of the power cord?

The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional of 1.2 meters (4ft) of black cord from the power adaptor. There’s another 1 meter (3ft) black cord from the adaptor to your plug. In total it’s 13ft from the neon sign to your power plug.

How safe are LED neon signs?

Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.

Will my neon sign require any specialist installation?

The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we can supply as optional accessory. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation.

You can refer to our installation page for more detailed info.

Ordering:

What does the warranty cover?

We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

Do you ship outside US/Canada?

Right now we only ship within the US and Canada. If you have a big project that’s interesting enough, we might consider shipping outside North America. Talk to us.

Customization:

What are the colors available?

We have a total of 9 single colors and RGB: Cool white, warm white, red, green, blue, ice blue, yellow, pink,orange.

Can you use any font or design to create an LED Neon Sign?

Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline(equal width) fonts due to the tube that we are using. Calligraphy/brush styles can’t be replicated precisely. We are more than happy to advise and assist with your ideas.

How much does a custom sign cost?

Our custom made neon signs start at just $300 USD ($400 CAD). Sign cost varies depending on sign size and design complexity. Use the custom sign inquiry form to get a free estimate in 24 hours.
Or you can send us an email with details (design file and sign dimension info) and we will get back to you with a price: hi@hineon.com

What’s the process for customized orders?

You can send us your own design or our in house design team can work with your neon idea. We will provide you with an estimated price range for your design within 1-2 working days. Once we have worked out the size, we will provide you with an accurate quote. The lead time (delivery to your door) is about 2 – 4 weeks upon design confirmation and payment.

Can I make a GIF effect (animated) neon sign?

Yes, we can. Do send us the .gif file if you have, else you can also provide the sequences too.

Is there a minimum size that you need to work to?

We tend to work to a minimum letter height of around 10cm (4”), as we find that letters have more definition at this size. It is possible to make letters smaller than this, but larger letters do tend to look neater.